To migrate your emails and mailboxes to your O3 Host control panel, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes, and your Outlook mailboxes into the O3 Host control panel.
Note: You'll need to have set up the mailboxes within O3 Host control panel first using the same password as currently used by the mailbox.
- Head to Email Migration
- Enter the relevant credentials and then select Sync.
- Hostname - This will be the hostname of the mailserver that you are syncing your emails from. If you're not sure what this is then it may be worth asking your previous hosting provider what this is.
- Username - This will be the mailbox that you are syncing.
- Password - This will be the password of the mailbox at your previous host and of the newly created mailbox at O3 Host control panel. Please note: you'll need to have set up the mailboxes within O3 Host control panel first using the same password as currently used by the mailbox.
Once the sync has completed, your emails will have migrated over to O3 Host control panel.
My email migration has failed, what should I do?
If the sync fails to start, this is likely due to the credentials not being correct. You should confirm that the password you have used is correct and that the hostname is also correct - try logging into the previous hosts webmail to confirm the details are correct.
Can I use the email migration tool more than once for the same mailbox?
Yes, you can use it as many times as you want. You may want to do this if you've recently switched MX records so mail now routes to O3 Host, to get the latest copy of the mail from the preivous mail server you can simply redo a mailbox migration. This will then only migrate emails that are new, so you won't have any duplicate emails.
Does the email migration tool move or copy emails across?
The email migration tool copies the emails and folders across to O3 Host control panel, so no emails are "removed" from your old mailserver/mailboxes.
Can I only perform one mailbox migration at a time?
Yes, you can only perform one mailbox migration at a time per package.
Where can I find my hostname?
Your previous host will be able to tell you your hostname. It is worth trying mail.yourDomain.com as that is a common hostname that is used.
Should I keep or change the DNS prior to an email migration?
It is strongly recommended that you change the DNS to O3 Host after the email migration has completed. This is to prevent any emails to get lost during the migration process.
